Privacy Policy

Update 2/1/26

Ochre Dough (“we”, “our”, “us”) operates this website and online store using the Shopify platform. We are committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. What Is Personal Information?

When we refer to “personal information”, we mean information that identifies, or could reasonably identify, an individual. This does not include information that has been de-identified or anonymised.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

  • Contact details such as your name, email address, phone number, billing and shipping address
  • Order and transaction information, including items purchased, order history, returns or exchanges
  • Payment confirmation details (note: we do not store or process credit card information)
  • Account information, such as preferences or settings (if applicable)
  •  Communications, including enquiries or messages you send to us
  • Device and usage information, including IP address, browser type, device information, pages visited, and interactions with our website

3. How We Collect Personal Information

We may collect personal information:

·      Directly from you when you place an order, subscribe to our mailing list, contact us, or use our website

·      Automatically through cookies and similar technologies when you browse our website

·      From third-party service providers who assist us in operating our website and business

4. How We Use Your Personal Information

We use personal information to:

  • Process and fulfil orders
  • Provide customer support and respond to enquiries
  • Communicate with you about your purchases
  • Send marketing communications where you have opted in
  • Improve our website, products and services
  • Detect and prevent fraud or misuse
  • Comply with legal obligations

We only use personal information for purposes you would reasonably expect in connection with our business.

5. Payments

Payments made through our website are processed securely by third-party payment providers.
We do not store or process your credit card details.

6. Third-Party Services & Overseas Disclosure

Our website is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

We may also use third-party service providers for:

  • Payment processing
  • Email marketing
  • Website analytics
  • Advertising and marketing services

Some of these providers may store or process personal information outside Australia, including in the United States. By using our website, you consent to the overseas disclosure of your personal information for these purposes.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Improve your browsing experience
  • Understand how our website is used
  • Support marketing and advertising activities

Cookies are small data files stored on your device. You can manage or disable cookies through your browser settings, however this may affect the functionality of the website.

8. Behavioural Advertising

We may use personal information to provide you with targeted or interest-based advertising that we believe may be relevant to you. This may include advertising shown on third-party platforms such as social media or search engines, based on your interactions with our website, previous purchases, or engagement with our marketing.

These advertisements are delivered using tools and technologies provided by third-party partners, such as cookies, pixels, and similar tracking technologies.

You can manage or opt out of certain targeted advertising by adjusting your advertising preferences through the platforms you use, including:

Please note that opting out of targeted advertising does not mean you will stop seeing ads — it means the ads you see may be less relevant to your interests.

9. Marketing Communications

If you subscribe to our mailing list, we may send you marketing emails about our products or promotions. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

10. Disclosure of Personal Information

We may disclose personal information:

  • To service providers who assist us in operating our business
  • Where required or authorised by law
  • To protect our rights, property, or the safety of our customers or others

We do not sell or rent personal information.

11. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide services, maintain business records, and comply with legal and regulatory obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.

13. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

14. Children’s Privacy

Our website is intended for use by adults. We do not knowingly collect personal information from children.

15. Complaints

If you have concerns about how we handle personal information, please contact us and we will work to resolve the issue promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

16. Contact Us

For privacy-related enquiries, please contact us at:

Email: admin@ochredough.com.au

17. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.